Refund Policy

Refund, Cancellation, No-Show & Rescheduling Policy

At Made To Clean, we value your time and ours. To maintain fairness and efficiency, we’ve established the following policies regarding refunds, cancellations, no-shows, and rescheduling:

Refund Policy

We do not offer refunds for cleaning services once payment has been processed. If you are unable to proceed with a scheduled service, we will issue store credit that can be applied toward future cleanings. Store credit is valid for up to 6 months from the date of issue.

Cancellation/ No-Shows/ Rescheduling

Cancellations

Cancellations made after payment has been processed will not be refunded, regardless of whether the service was rendered.
To receive store credit, cancellations must be made at least 48 hours before the scheduled service.
Cancellations made less than 48 hours in advance may result in forfeiture of payment.

No-Shows

If our cleaning team arrives at the scheduled location and is unable to access the property or begin service due to the client’s absence or lack of preparation, this will be considered a no-show.

No-shows are non-refundable.
No-shows are not eligible for store credit.
To avoid a no-show charge, please ensure someone is available to grant access or provide necessary instructions prior to the scheduled time.

Rescheduling

We understand that unexpected changes happen. You may reschedule a cleaning service without penalty if:

You notify us at least 48 hours before the scheduled appointment.
The new appointment is booked within 1 day of the original date.

Examples of acceptable rescheduling:

Illness or medical emergency.
Scheduling conflicts (e.g., work, travel).
control, repairs).
Family emergencies.
Unsafe weather conditions.
Home not ready for cleaning (e.g., clutter, renovations).

Multiple Reschedules

We allow up to two reschedules per appointment without penalty, provided each request meets the advance notice requirement.

After two reschedules, any further changes may result in a rescheduling fee or forfeiture of payment.
Excessive rescheduling may affect future booking eligibility or require prepayment for services.

This policy helps us maintain fair scheduling for all clients and ensures our team can operate efficiently.