Terms & Conditions

These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of the website operated by MADE TOO CLEAN (“Company,” “we,” “us,” or “our”) and your purchase or use of our cleaning services.

By accessing our website, creating an account, requesting a quote, scheduling a service, making a payment, participating in our rewards program, or otherwise using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. About Our Services

MADE TOO CLEAN provides residential and/or commercial cleaning services in the service areas identified on our website.

Our services may include, depending on availability and the service selected:

The specific services available, pricing, service areas, scheduling availability, and service requirements may change from time to time.

We reserve the right to modify, discontinue, add, or remove services at any time.

2. Eligibility to Use the Website

You may use our website and services only if you are legally capable of entering into a binding agreement under applicable law.

By using the website, you represent that:

Our services are not intended to be used by children under 13.

3. Customer Accounts

Certain features of our website may require you to create an account.

When creating an account, you agree to provide accurate information, including information such as your name, email address, telephone number, and service address.

You are responsible for:

You are responsible for activity occurring through your account unless caused by circumstances outside your reasonable control.

4. Account Suspension or Termination

We reserve the right to suspend, restrict, or terminate an account when reasonably necessary, including if:

Where reasonably appropriate, we may provide notice before suspending or terminating an account.

We may also terminate or suspend access where required to protect our customers, employees, contractors, business, website, or systems.

Termination of an account does not eliminate obligations that arose before termination, including unpaid amounts or other obligations that by their nature should survive termination.

5. Scheduling Services

Customers may schedule services through our website, by telephone, by text message, by email, or through other scheduling methods made available by the Company.

Submitting a service request does not necessarily guarantee that an appointment has been accepted or confirmed.

An appointment is considered confirmed when the Company provides confirmation through the applicable scheduling or communication system.

We may contact you regarding your appointment using the contact information you provide.

6. Service Addresses and Access

Because cleaning services are performed at a physical location, customers are responsible for providing an accurate service address and reasonable access to the property at the scheduled time.

Customers should provide any information reasonably necessary for our cleaning professionals to access the property, such as:

Customers should not provide sensitive security information unless reasonably necessary for the service.

If our cleaning professionals cannot reasonably access the property at the scheduled time, the Company may be unable to perform the service and applicable cancellation, lockout, missed-appointment, or other fees may apply if disclosed to the customer before booking or otherwise permitted by applicable law.

7. Customer Responsibilities

Customers are responsible for informing the Company before service of conditions that may materially affect the safety or performance of the requested cleaning service.

Customers should disclose relevant conditions such as:

Customers should secure cash, jewelry, confidential documents, firearms, prescription medications, and other valuable or sensitive property before service.

Unless expressly agreed otherwise, our cleaning professionals are not responsible for moving extremely heavy, hazardous, unusually fragile, or highly valuable items.

8. Service Scope

The exact services included in a cleaning appointment depend on the service selected, quoted, or otherwise agreed upon.

Additional work that is outside the agreed scope may require additional time or charges.

We may decline to perform a task when we reasonably determine that the task:

If additional work is requested, we may provide an updated price or estimate before performing the additional work.

9. Pricing and Estimates

Prices may be based on factors such as:

Quotes and estimates are based on the information available to us at the time they are provided.

If conditions at the property materially differ from the information provided when the service was booked, the final price may differ from an initial estimate when permitted by applicable law and after appropriate notice to the customer.

We will not intentionally misrepresent the price of a service.

10. Payments

We may accept payment through one or more payment methods made available on our website or during the booking process.

Available payment methods may include:

Payment processing may be performed by third-party payment processors.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

You authorize the Company and/or its payment processor to charge the applicable amount for services you purchase, including authorized additional charges disclosed to you.

11. Payment Authorization

When you schedule services requiring payment or provide a payment method for future services, you authorize the Company or its authorized payment processor to process charges associated with the services you request, subject to the terms presented to you at the time of booking.

You are responsible for ensuring that your payment information remains current and valid.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may contact you to resolve the issue.

Unpaid balances may result in suspension or cancellation of future services, subject to applicable law.

12. Cancellations and Rescheduling

Customers may cancel or reschedule appointments through the methods made available by the Company.

Cancellation and rescheduling policies, including any applicable fees or notice periods, will be communicated to customers through the applicable booking process, service agreement, website, or other customer communication.

If a customer cancels or reschedules with insufficient notice, a cancellation or rescheduling fee may apply when permitted by applicable law and when the fee was properly disclosed.

The Company reserves the right to cancel or reschedule an appointment because of circumstances including:

When we cancel or reschedule a service, we will make reasonable efforts to notify the affected customer and, where appropriate, provide an opportunity to reschedule.

13. Satisfaction and Service Concerns

We want customers to be satisfied with our services.

If you believe a service was not completed according to the agreed scope, please contact us promptly at:

Info@madetooclean.com
(904) 242-6665

We may request information about the issue and may, where appropriate, offer a correction, re-cleaning, credit, refund, or other resolution.

Any satisfaction guarantee or re-cleaning policy advertised separately by the Company is subject to its specific terms.

14. Cleaning Products and Property Conditions

Unless otherwise agreed, the Company may use cleaning products and equipment that it reasonably considers appropriate for the requested service.

Customers should inform us in advance of surfaces, materials, allergies, sensitivities, or other conditions requiring special products or handling.

We are not responsible for damage resulting from pre-existing conditions, improper installation, defective materials, normal wear and tear, hidden defects, or conditions that were not reasonably apparent or disclosed before service.

We will take reasonable care when performing services.

15. Pets and Animals

Customers are responsible for appropriately securing pets and other animals when necessary for the safety of the animals, customers, employees, contractors, and others.

We may decline or stop a service if an animal presents a reasonable safety risk.

16. Rewards Program

The Company may offer a rewards, loyalty, referral, or customer-benefit program.

Rewards may be subject to additional program terms.

Unless otherwise stated:

We may suspend or terminate rewards-program participation if we reasonably believe that a customer has abused, manipulated, or fraudulently used the program.

17. Promotional Communications

By providing your contact information and consenting where required, you may receive service-related email or text communications.

These may include appointment confirmations, reminders, cancellations, rescheduling notices, payment information, and customer-service communications.

Promotional communications may be sent separately where permitted by applicable law and, when required, with appropriate consent.

You may opt out of promotional email communications using the unsubscribe mechanism provided in the email.

For applicable text messages, you may opt out by replying STOP or by contacting the Company.

Opting out of promotional communications does not necessarily prevent essential service-related communications.

18. Website Availability

We attempt to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Website availability may be affected by maintenance, technical problems, internet outages, third-party services, or circumstances outside our reasonable control.

19. Changes to Services and Website

We reserve the right to modify, suspend, discontinue, or change any part of our website, services, pricing, service areas, rewards program, features, or offerings.

Changes may occur for business, operational, technological, legal, safety, or other legitimate reasons.

Where appropriate, we will provide notice of material changes.

20. Intellectual Property

Unless otherwise indicated, the website and its contents are owned by or licensed to MADE TOO CLEAN.

This may include:

These materials are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial purposes related to evaluating or purchasing our services.

You may not, without our prior written permission:

Nothing in these Terms transfers ownership of our intellectual property to you.

21. User-Submitted Content

If the website allows you to submit reviews, testimonials, photographs, comments, or other content, you are responsible for the content you submit.

You represent that you have the necessary rights and permissions to submit that content.

You agree not to submit content that:

By submitting content for publication or use by the Company, you grant the Company a non-exclusive, royalty-free license to use, reproduce, display, and distribute that content for legitimate business purposes, subject to applicable law.

22. Prohibited Uses

You may not use our website or services to:

sell or solicit personal or others information.

23. Third-Party Services

Our website may use third-party services for functions such as:

Your use of a third-party service may be subject to that provider's separate terms and privacy policy.

The Company is not responsible for the independent practices of third-party providers that we do not control.

24. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

Our Privacy Policy explains how we handle information such as names, addresses, email addresses, telephone numbers, account information, payment-related information, appointment information, and rewards-program information.

25. Disclaimers

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

Nothing in these Terms is intended to disclaim a warranty or consumer protection that cannot legally be disclaimed under applicable law.

26. Limitation of Liability

To the maximum extent permitted by applicable law, [COMPANY LEGAL NAME] and its owners, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the website or services, except to the extent such limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

The limitations in this section apply only to the extent permitted by law.

27. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, fraud, or intentional misconduct.

This provision does not require you to indemnify the Company for matters that cannot lawfully be shifted to you.

28. Force Majeure

The Company will not be responsible for delays or failures to perform caused by circumstances beyond its reasonable control.

Such circumstances may include:

When reasonably possible, we will make reasonable efforts to notify affected customers and reschedule services.

29. Disputes and Applicable Law

These Terms are governed by the laws of the State of Florida, except to the extent federal law or another mandatory law applies.

Any dispute arising from or relating to the website or services will be handled in accordance with applicable Florida and federal law.

Before pursuing formal legal action, we encourage customers to contact us so that we can attempt to resolve the matter informally.

30. Changes to These Terms

We may update these Terms from time to time.

Changes may be necessary because of:

When we make changes, we will update the “Last Updated” date above.

Your continued use of the website or services after the effective date of updated Terms may constitute acceptance of the revised Terms to the extent permitted by applicable law.

If a change materially affects your rights, we may provide additional notice where appropriate.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will remain in effect to the extent permitted by law.

32. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms specifically applicable to particular services, constitute the agreement between you and the Company concerning your use of the website and services, except where a separate written agreement applies.

If a separate written service agreement conflicts with these Terms, the specific written agreement may control with respect to the services covered by that agreement.

33. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

34. Contact Information

Questions regarding these Terms and Conditions may be directed to:

Made Too Clean LLC
330 Crossing Blvd

Orange Park FL, 32073
Email: info@madetooclean.com
Phone: (904) 242-6665