Privacy Policy

​Made Too Clean LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, schedule or purchase cleaning services, participate in our rewards program, make a payment, communicate with us, or otherwise interact with our business.

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
The information we collect depends on how you interact with our website and services.

We may collect information directly from you, automatically through your use of our website, and from service providers that help us operate our business.

Information You Provide to Us
When you use our website or services, we may collect:

First and last name;

Service address;

Billing address;

Email address;

Telephone or mobile phone number;

Account username and password;

Appointment and scheduling information;

Cleaning service preferences;

Information about requested services;

Customer-service communications;

Information you provide when contacting us;

Rewards or loyalty-program information;

Rewards points, qualifying purchases, and redemption activity;

Promotional or discount information;

Payment and transaction information; and

Other information you voluntarily provide to us.

 

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

2. How We Collect Information
We may collect information in several ways.

Information You Provide Directly
You may provide information when you:

Create an account;

Schedule a cleaning service;

Request a quote;

Purchase or pay for services;

Update your account;

Join or use our rewards program;

Contact customer service;

Complete an online form;

Subscribe to communications;

Cancel or modify an appointment; or

Otherwise communicate or interact with us.

Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.

This may include:

IP address;

Browser type;

Device type;

Operating system;

Pages visited;

Date and time of website visits;

Referring website;

General website usage information; and

Other technical information reasonably necessary to operate and secure the website.

Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to help operate and improve our website.

These technologies may be used to:

Maintain account sessions;

Remember preferences;

Provide website functionality;

Improve website performance;

Understand how visitors use our website;

Maintain security; and

Analyze website traffic and usage.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of our website.

 

3. Why We Collect Personal Information 
We collect and use personal information for legitimate business purposes, including to:

Provide cleaning services;

Schedule and manage appointments;

Determine where services will be performed;

Communicate with customers;

Send appointment confirmations;

Send appointment reminders;

Send cancellation and rescheduling notifications;

Process payments and transactions;

Create and maintain customer accounts;

Administer our rewards program;

Track rewards points and qualifying transactions;

Provide eligible rewards or discounts;

Respond to questions and customer-service requests;

Maintain business and transaction records;

Prevent fraud and unauthorized activity;

Protect the security of our website and systems;

Improve our website and services;

Understand customer interactions with our website;

Comply with applicable laws and legal obligations;

Enforce our agreements and policies; and

Perform other purposes reasonably necessary to provide services requested by customers.

For example, we collect a customer's service address because our cleaning professionals need that information to determine where the requested service will be performed.

 

4. Payment Information
Our website may allow customers to pay for services online.

Payments may be processed through third-party payment-processing providers. Depending on the payment system used, payment information may be transmitted directly to the payment processor rather than being stored on our own systems.

We may receive information associated with a transaction, such as:

Transaction amount;

Date of transaction;

Payment status;

Customer name;

Billing information; and

Limited payment information necessary to identify and manage the transaction.

We do not intentionally retain complete payment-card information when that information is processed and stored by our third-party payment processor.

Payment processors may have their own privacy policies and security practices.

 

5. Customer Accounts 
Our website may allow customers to create personal accounts.

When you create an account, we may collect information such as your:

Name;

Email address;

Telephone number;

Service address;

Account credentials;

Appointment history;

Service information;

Rewards information; and

Other information associated with your account.

We use account information to provide account functionality, manage services and appointments, administer rewards, communicate with you, and protect the security of your account.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

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6. Rewards and Loyalty Program 
We may offer a customer rewards, loyalty, or referral program.

If you participate, we may collect and use information necessary to administer the program, including:

Customer identification information;

Account information;

Service or purchase history;

Rewards points;

Rewards earned or redeemed;

Referral information; and

Other information necessary to administer the program.

We use this information to calculate and provide rewards, discounts, benefits, or other incentives associated with the program.

Participation in the rewards program may be voluntary. Additional terms may apply to the rewards program.

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7. Email Communications 
We may use your email address to send communications related to your account, appointments, services, payments, and customer-service requests.

These communications may include:

Appointment confirmations;

Appointment reminders;

Cancellation notifications;

Rescheduling notices;

Payment-related communications;

Account notices;

Customer-service communications; and

Other service-related messages.

Where permitted by applicable law, we may also send promotional or marketing emails.

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the applicable email.

Unsubscribing from promotional communications will not necessarily prevent us from sending essential service-related communications.

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8. Text Messages and SMS Communications 
If you provide a mobile telephone number and consent where required, we may send text messages regarding your appointments, services, account, cancellations, or other communications associated with services you have requested.

Examples may include:

Appointment reminders;

Appointment confirmations;

Cancellation notices;

Rescheduling notices;

Service updates; and

Customer-service communications.

Where applicable, we may also send promotional text messages in accordance with applicable law and any required consent.

You may opt out of applicable text communications by replying STOP to the message or by contacting us using the information provided in the “Contact Us” section.

You may receive a confirmation of your opt-out request.

Opting out of promotional text messages does not necessarily prevent essential service-related communications that are necessary to fulfill a service you requested.

Message and data rates may apply depending on your mobile carrier and plan.

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9. How We Share Personal Information
We do not sell your personal information to third-party companies.

We may share personal information with trusted service providers that assist us with operating our business and providing services.

These providers may include companies that assist with:

Payment processing;

Website hosting;

Appointment scheduling;

Customer account management;

Email delivery;

SMS/text-message delivery;

Rewards-program administration;

Customer relationship management;

Data storage;

Website analytics;

Security;

Fraud prevention; and

Other necessary business operations.

These companies may receive access to personal information only as reasonably necessary to provide the services for which they have been engaged.

Legal and Safety-Related Disclosures
We may also disclose personal information when reasonably necessary to:

Comply with applicable law;

Respond to valid legal process;

Respond to governmental requests;

Protect our rights or property;

Protect customers, employees, contractors, or other individuals;

Investigate fraud or security incidents;

Prevent unlawful activity;

Enforce our agreements; or

Complete a merger, acquisition, sale, reorganization, financing, or similar business transaction.

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10. We Do NOT Sell Your Personal Information 
We do not sell customer personal information to third-party companies.

We may nevertheless use third-party service providers to process information on our behalf. For example, a payment processor may process payment information, or an SMS provider may transmit appointment reminders.

Using a service provider to perform a business function is different from selling customer information.

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11. Third-Party Website and Services 
Our website may contain links to or integrations with third-party websites, applications, payment processors, scheduling platforms, social-media services, or other technology providers.

If you interact directly with a third-party website or service, your information may be subject to that third party's privacy policy and terms.

We are not responsible for the privacy, security, or content practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

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12. Data Security 
We take reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, acquisition, destruction, use, modification, or disclosure.

However, no electronic transmission, website, computer system, or method of storing information can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will investigate and respond in accordance with applicable federal and Florida law, including applicable breach-notification requirements.

 

13. Data Retention 
We retain personal information for as long as reasonably necessary for legitimate business purposes, including to:

Provide requested services;

Maintain customer accounts;

Administer rewards;

Process transactions;

Maintain business records;

Resolve disputes;

Prevent fraud;

Maintain security;

Comply with legal obligations; and

Enforce agreements.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary for a legitimate business or legal purpose, we may delete, destroy, de-identify, or otherwise dispose of it in accordance with applicable law and our retention practices.

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14. Your Rights and Choices 
Depending on applicable law, you may have certain rights concerning your personal information.

You may contact us to:

Request information about personal information we maintain about you;

Request correction of inaccurate information;

Request deletion of certain personal information;

Update your account information;

Update your contact information;

Opt out of promotional email communications;

Opt out of promotional text communications; or

Ask questions about our privacy and data practices.

We may need to verify your identity before processing certain requests.

We may also retain information when required by law or when retention is reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, completion of transactions, or other lawful purposes.

Nothing in this Privacy Policy is intended to restrict any rights that applicable law provides to you.

15. Florida Privacy Law

15. Florida Privacy law 
MADE TOO CLEAN operates in Florida and is committed to complying with applicable Florida privacy and data-security requirements.

Florida law includes requirements concerning the protection of personal information and the response to certain data-security incidents.

Florida's comprehensive privacy statute, the Florida Digital Bill of Rights, applies only to businesses that meet the statutory requirements and thresholds. This Privacy Policy does not claim that the Company is subject to provisions that do not apply to it.

Where Florida law or another applicable law provides you with privacy rights, we will handle applicable requests in accordance with that law.

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16. Children's Privacy
Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 in circumstances prohibited by applicable law.

If you believe that a child under 13 has provided personal information to us, please contact us using the information provided below.

If we become aware that we have collected personal information from a child under 13 in circumstances requiring deletion, we will take reasonable steps to address the information in accordance with applicable law.

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17. Do Not Track Signals 
Some web browsers and devices provide “Do Not Track” or similar signals.

Because there is not a uniform industry standard for responding to these signals, our website may not respond to all such signals unless required by applicable law.

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18. Social Media
If we maintain social-media accounts or integrate social-media functionality into our website, information you provide through those platforms may be subject to the privacy policies and terms of the applicable social-media provider.

We encourage you to review the privacy practices of those providers.

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19. Changes to This Privacy Policy 
We may update this Privacy Policy from time to time.

Changes may be made to reflect:

Changes to our services;

Changes to our website;

Changes in technology;

Changes in our data practices;

Changes in third-party service providers; or

Changes in applicable laws or regulations.

When we make material changes, we will update the “Last Updated” date at the beginning of this Privacy Policy and may provide additional notice when appropriate.

We encourage you to review this Privacy Policy periodically.

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20. Contact Us 
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns regarding our handling of personal information, please contact us:

MADE TOO CLEAN LLC

330 Crossing Blvd

Orange Park FL, 32073
Email: Info@maadetooclean.com
Phone: (904) 242 6665

When submitting a privacy request, please provide sufficient information for us to understand and respond to your request.

We may request reasonable information to verify your identity before providing access to, correcting, or deleting personal information.

21. Governing Law
This Privacy Policy is intended to be interpreted consistently with applicable federal and Florida law.